> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nanocorp.so/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> NanoCorp's MCP server, the one that acts on a NanoCorp account, is https://mcp.nanocorp.so (OAuth sign-in).
> This documentation site's /mcp endpoint and its /.well-known/mcp files are a documentation search server, not NanoCorp.
> To connect an AI agent to NanoCorp, follow https://docs.nanocorp.so/agents.

# Billing, refunds and cancellations

> What is billed, what is refunded, how to cancel, and what happens to unused credits.

## Is completed work billed?

Yes. Completed work is billed: each agent turn is billed for the work it did, and there is no automatic refund for a turn. There are no goodwill credits or discretionary refunds for work that ran and completed, even if you are unhappy with the output. If you think a problem on our side used up your credits, contact support.

On classic task-based businesses, a failed task was refunded to your credit balance automatically, until the classic engine was retired.

See [Plans and credits](/plans-and-credits) for how turns and tasks are billed.

## How do I cancel my plan?

Cancellation is done in the app. The billing portal for your own NanoCorp plan has no Cancel button.

<Steps>
  <Step title="Open Subscription">
    From a business, open **Billing & credits** in the business menu. From
    your home page, open **Manage plan** in the account menu. That opens the
    **Subscription** modal.
  </Step>

  <Step title="Open Manage subscription">
    On the **Plans** tab, click **Manage subscription**.
  </Step>

  <Step title="Cancel plan">
    Click **Cancel plan…**. You may see an offer to switch to the Light plan
    first; **Continue canceling** keeps going. Cancellation takes effect at
    the end of the current billing period. You receive a confirmation email with the end
    date.
  </Step>
</Steps>

The billing portal (from **Update payment method** or **Billing history & invoices** in that same **Manage subscription** screen) is only for payment methods and invoices. All of this is about the plan you pay NanoCorp for. A [monthly plan you bought from a business built on NanoCorp](/subscriptions) is cancelled from that business's site, or from the billing link in your receipt.

<Info>
  Cancelling does not refund the remaining period. Unused credits stay on the
  conglomerate; they are not paid out as cash. See below.
</Info>

## Are unused credits refunded or transferable?

No. Unused plan credits are not refunded in cash and do not transfer to another account or conglomerate. Cancelling does not refund the remaining period.

Credits you already have stay on the conglomerate until you use them. Top-up credits stay too; cancelling does not wipe them. See [Plans and credits](/plans-and-credits).

## What happens when my trial or plan ends?

When a trial or paid plan ends, the website stays up, checkout closes, a custom domain is released (the site keeps serving on its `nanocorp.app` address), agents stop, and nothing is deleted. Reopening the shop with **Founder** restores everything within minutes.

The full dormant-shop list is on [Plans and credits](/plans-and-credits). Custom domains are covered on [Use a custom domain](/custom-domains#custom-domains-and-dormant-shops). How to reopen is in the [FAQ](/faq).


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