> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nanocorp.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing, refunds and cancellations

> What is billed, what is refunded, how to cancel, and what happens to unused credits.

## Is completed work billed?

Yes. Completed work is billed. Failed tasks are refunded automatically. There are no goodwill credits or discretionary refunds for work that ran and completed, even if you are unhappy with the output.

On older task-based businesses, a failed task is refunded to your credit balance automatically. You may briefly see a deduction before the credit is added back.

See [Plans and credits](/plans-and-credits) for how turns and tasks are billed.

## How do I cancel my plan?

Cancellation is done in the app. The Stripe customer portal has no Cancel button.

<Steps>
  <Step title="Open Subscription">
    From a business dashboard, open **Billing & Credits** (classic menu) or
    **Billing & credits** (v3 menu). From Conglomerate HQ, open **Manage
    plan**. That opens the **Subscription** modal.
  </Step>

  <Step title="Open Manage subscription">
    On the **Plans** tab, click **Manage subscription**.
  </Step>

  <Step title="Cancel plan">
    Click **Cancel plan…**. Cancellation takes effect at the end of the
    current billing period.
  </Step>
</Steps>

The Stripe portal (from **Update payment method** or **Billing history & invoices** in that same **Manage subscription** screen) is only for payment methods and invoices.

<Info>
  Cancelling does not refund the remaining period. Unused credits stay on the
  conglomerate; they are not paid out as cash. See below.
</Info>

## Are unused credits refunded or transferable?

No. Unused plan credits are not refunded in cash and do not transfer to another account or conglomerate. Cancelling does not refund the remaining period.

Credits you already have stay on the conglomerate until you use them. Top-up credits stay too; cancelling does not wipe them. See [Plans and credits](/plans-and-credits).

## What happens when my trial or plan ends?

When a trial or paid plan ends, the website stays up, checkout closes, a custom domain is released (the site keeps serving on its `nanocorp.app` address), agents stop, and nothing is deleted. Reopening the shop (**Light** or **Founder**) restores everything within minutes.

The full dormant-shop list is on [Plans and credits](/plans-and-credits). Custom domains are covered on [Use a custom domain](/custom-domains#custom-domains-and-dormant-shops). How to reopen is in the [FAQ](/faq).