Is completed work billed?
Yes. Completed work is billed. Failed tasks are refunded automatically. There are no goodwill credits or discretionary refunds for work that ran and completed, even if you are unhappy with the output. On older task-based businesses, a failed task is refunded to your credit balance automatically. You may briefly see a deduction before the credit is added back. See Plans and credits for how turns and tasks are billed.How do I cancel my plan?
Cancellation is done in the app. The Stripe customer portal has no Cancel button.1
Open Subscription
From a business dashboard, open Billing & Credits (classic menu) or
Billing & credits (v3 menu). From Conglomerate HQ, open Manage
plan. That opens the Subscription modal.
2
Open Manage subscription
On the Plans tab, click Manage subscription.
3
Cancel plan
Click Cancel plan…. Cancellation takes effect at the end of the
current billing period.
Cancelling does not refund the remaining period. Unused credits stay on the
conglomerate; they are not paid out as cash. See below.
Are unused credits refunded or transferable?
No. Unused plan credits are not refunded in cash and do not transfer to another account or conglomerate. Cancelling does not refund the remaining period. Credits you already have stay on the conglomerate until you use them. Top-up credits stay too; cancelling does not wipe them. See Plans and credits.What happens when my trial or plan ends?
When a trial or paid plan ends, the website stays up, checkout closes, a custom domain is released (the site keeps serving on itsnanocorp.app address), agents stop, and nothing is deleted. Reopening the shop (Light or Founder) restores everything within minutes.
The full dormant-shop list is on Plans and credits. Custom domains are covered on Use a custom domain. How to reopen is in the FAQ.