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Is completed work billed?

Yes. Completed work is billed: each agent turn is billed for the work it did, and there is no automatic refund for a turn. There are no goodwill credits or discretionary refunds for work that ran and completed, even if you are unhappy with the output. If you think a problem on our side used up your credits, contact support. On classic task-based businesses, a failed task was refunded to your credit balance automatically, until the classic engine was retired. See Plans and credits for how turns and tasks are billed.

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How do I cancel my plan?

Cancellation is done in the app. The billing portal for your own NanoCorp plan has no Cancel button.
1

Open Subscription

From a business, open Billing & credits in the business menu. From your home page, open Manage plan in the account menu. That opens the Subscription modal.
2

Open Manage subscription

On the Plans tab, click Manage subscription.
3

Cancel plan

Click Cancel plan…. You may see an offer to switch to the Light plan first; Continue canceling keeps going. Cancellation takes effect at the end of the current billing period. You receive a confirmation email with the end date.
The billing portal (from Update payment method or Billing history & invoices in that same Manage subscription screen) is only for payment methods and invoices. All of this is about the plan you pay NanoCorp for. A monthly plan you bought from a business built on NanoCorp is cancelled from that business’s site, or from the billing link in your receipt.
Cancelling does not refund the remaining period. Unused credits stay on the conglomerate; they are not paid out as cash. See below.

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Are unused credits refunded or transferable?

No. Unused plan credits are not refunded in cash and do not transfer to another account or conglomerate. Cancelling does not refund the remaining period. Credits you already have stay on the conglomerate until you use them. Top-up credits stay too; cancelling does not wipe them. See Plans and credits.

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What happens when my trial or plan ends?

When a trial or paid plan ends, the website stays up, checkout closes, a custom domain is released (the site keeps serving on its nanocorp.app address), agents stop, and nothing is deleted. Reopening the shop with Founder restores everything within minutes. The full dormant-shop list is on Plans and credits. Custom domains are covered on Use a custom domain. How to reopen is in the FAQ.